Fwd: Regarding CaseNo:22355846. aktywacja [
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— Treść przekazanej wiadomości —
Temat:
Regarding CaseNo:22355846. aktywacja [
ref:!00D3008uIL.!500Kf0VIlyP:ref ]
Data:
Mon, 27 May 2024 05:23:18 +0000 (GMT)
Nadawca:
Customer Support <customersupport@autodesk.com>
Adresat:
biuro@bpegd.pl <biuro@bpegd.pl>
.contentpageDefaultEmailTemplatePageTemplate .contentRoot {width: 600px;}
Hello Lukasz,
Thank you connecting
Autodesk.
Good day to you. Hope you
are doing well.
After going through all
the details provided by
you we got to know that
you are looking forward
for assistance in „AutoCAD
2013”.
I hope you are doing well.
Product: AutoCAD LT 2013
Allow me to inform you
that the software you are
trying to activate is not
eligible for use under the
Previous Version Rights
benefit the product
versions 2014 and earlier.
Our Previous Version
Rights policy has been
implemented because many
of our activation code
generators are built on
aging technology, some of
which are no longer
supported by the vendors
who built them (I.e.,
Flexera).
Our teams are better
equipped to help customers
on current releases with
technical support, and we
are matching our practices
with our policy.
In August 2019 we start
2010 and earlier and
recently on July 1, 2022,
Autodesk no longer
supports
activations/downloads for
perpetual licenses for
versions 2014 and earlier.
For more information,
visit the Product
Support Lifecycle and Eligible
Previous Versions web
pages.
This means that we are not
able to provide download
or activation for these
previous versions. I
understand that the
circumstances around this
issue are frustrating.
Unfortunately, I am not
able to help you at this
time with this particular
request.
You can refer to the
articles below for
additional information.
Available
Previous Releases for
Subscribers
Available
Previous Releases for
Maintenance Plans
Previous
version support change
We highly recommend you
acquire the latest
versions. Below is the
link to our online store
in case you are interested
to learn more about the
latest versions.
https://www.autodesk.com/products
Feel free to reach out to
your previous reseller and
ask if they can offer you
any promotion to update
the version you have,
below is the link where
you can find a list of our
authorized partners in
case you do not have one.
https://www.autodesk.com/partners/locate-a-reseller
If you never used a trial
version of the product you
are looking for before, we
recommend you visit the
link and download 30 days
trial version.
Please note, that payment
information will not be
required for the trial
version, after the trial
period you will see an
option to purchase in case
you want to keep using the
product, we only offer the
last version as a trial
version
https://www.autodesk.com.br/free-trials
I hope this provides
clarification on this
matter, and in case you
have any questions about
this topic don’t hesitate
to reply to this e-mail.
However, we may close this
case if there is no
response provided by the
end of the day.
If in the future you need
to contact us again,
please use the link below.
https://knowledge.autodesk.com/contact-support
I hope the provided
information is helpful.
Hope your issue gets
resolved.
If you are still facing
any issues. Feel free to
reach out to us. Happy to
assist you.
Awaiting for your
response.
Best regards,
Vivek
Autodesk Client Services
https://www.autodesk.com/support/contact-support
Case: 22355846
Legal
Notices & Trademarks | Privacy
Policy | Support
Response Times
© Copyright 2023 Autodesk,
Inc. All rights reserved
ref:!00D3008uIL.!500Kf0VIlyP:ref
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 8bit
DW
— Treść przekazanej wiadomości —
Temat:
Regarding CaseNo:22355846. aktywacja [
ref:!00D3008uIL.!500Kf0VIlyP:ref ]
Data:
Mon, 27 May 2024 05:23:18 +0000 (GMT)
Nadawca:
Customer Support <customersupport@autodesk.com>
Adresat:
biuro@bpegd.pl <biuro@bpegd.pl>
.contentpageDefaultEmailTemplatePageTemplate .contentRoot {width: 600px;}
Hello Lukasz,
Thank you connecting
Autodesk.
Good day to you. Hope you
are doing well.
After going through all
the details provided by
you we got to know that
you are looking forward
for assistance in „AutoCAD
2013”.
I hope you are doing well.
Product: AutoCAD LT 2013
Allow me to inform you
that the software you are
trying to activate is not
eligible for use under the
Previous Version Rights
benefit the product
versions 2014 and earlier.
Our Previous Version
Rights policy has been
implemented because many
of our activation code
generators are built on
aging technology, some of
which are no longer
supported by the vendors
who built them (I.e.,
Flexera).
Our teams are better
equipped to help customers
on current releases with
technical support, and we
are matching our practices
with our policy.
In August 2019 we start
2010 and earlier and
recently on July 1, 2022,
Autodesk no longer
supports
activations/downloads for
perpetual licenses for
versions 2014 and earlier.
For more information,
visit the Product
Support Lifecycle and Eligible
Previous Versions web
pages.
This means that we are not
able to provide download
or activation for these
previous versions. I
understand that the
circumstances around this
issue are frustrating.
Unfortunately, I am not
able to help you at this
time with this particular
request.
You can refer to the
articles below for
additional information.
Available
Previous Releases for
Subscribers
Available
Previous Releases for
Maintenance Plans
Previous
version support change
We highly recommend you
acquire the latest
versions. Below is the
link to our online store
in case you are interested
to learn more about the
latest versions.
https://www.autodesk.com/products
Feel free to reach out to
your previous reseller and
ask if they can offer you
any promotion to update
the version you have,
below is the link where
you can find a list of our
authorized partners in
case you do not have one.
https://www.autodesk.com/partners/locate-a-reseller
If you never used a trial
version of the product you
are looking for before, we
recommend you visit the
link and download 30 days
trial version.
Please note, that payment
information will not be
required for the trial
version, after the trial
period you will see an
option to purchase in case
you want to keep using the
product, we only offer the
last version as a trial
version
https://www.autodesk.com.br/free-trials
I hope this provides
clarification on this
matter, and in case you
have any questions about
this topic don’t hesitate
to reply to this e-mail.
However, we may close this
case if there is no
response provided by the
end of the day.
If in the future you need
to contact us again,
please use the link below.
https://knowledge.autodesk.com/contact-support
I hope the provided
information is helpful.
Hope your issue gets
resolved.
If you are still facing
any issues. Feel free to
reach out to us. Happy to
assist you.
Awaiting for your
response.
Best regards,
Vivek
Autodesk Client Services
https://www.autodesk.com/support/contact-support
Case: 22355846
Legal
Notices & Trademarks | Privacy
Policy | Support
Response Times
© Copyright 2023 Autodesk,
Inc. All rights reserved
ref:!00D3008uIL.!500Kf0VIlyP:ref